1. Introduction & Scope

Welcome to Inflamed Hosting. These Terms of Service ("Agreement", "Terms", "ToS") govern your use of our services available at our website operated by Inflamed Hosting ("us", "we", or "our").

By accessing our Site or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

These Terms shall supplement our Privacy Policy, incorporated herein by reference.

The following terminology applies throughout these Terms: "client", "user", "you" and "your" refers to you, the person or entity accessing this Site and using our services. "Ourselves", "we", "our" and "us" refers to Inflamed Hosting.

2. Services Offered

Inflamed Hosting provides cloud hosting services, including FiveM and TeamSpeak server hosting, as well as other custom hosting solutions. Our service offerings may change from time to time at our discretion.

3. Acceptable Use and Prohibited Activities

Users are required to comply with U.S. law and refrain from engaging in any of the following prohibited activities:

• Hosting or distributing illegal, harmful, or malicious content.
• Abusing server resources to cause service interruptions or degrade performance.
• Engaging in activities such as phishing, spamming, or fraud.
• Attempting to gain unauthorized access to other servers or systems.
• Publishing or sharing content that infringes on intellectual property rights or privacy rights.
• Distributing content that promotes discrimination, harassment, or violence against any individual or group.

Inflamed Hosting reserves the right to access client server files, backups, and settings when necessary for:

• Providing technical support.
• Investigating potential violations of these Terms.
• Addressing issues such as leaked assets or unauthorized modifications.

Violation of acceptable use policies may result in service suspension or termination without notice.

4. Billing, Payment, and Refund Policies

Payment Processing

• Billing is processed through Stripe.
• All clients are subject to a 2.9% processing fee plus 30 cents.

Subscription and Renewal

• Services are billed on a subscription basis.
• Subscriptions are renewed monthly unless canceled by the client.
• To cancel, clients must navigate to the billing website, select their service, and submit a cancellation request.
• Invoices are generated 10 days before the due date, with automatic payment attempts occurring 2 days prior.

Late Payments and Service Suspension

• Services are suspended after 2 days of non-payment and terminated after 15 days.
• Late fees may be applied at the discretion of Inflamed Hosting for overdue invoices.

Refunds and Upgrades

• Monthly subscriptions may be eligible for refunds within 30 days for unresolved technical issues caused by Inflamed Hosting.
• Clients must provide sufficient time to troubleshoot and resolve the issue before refunds are considered.
• Refunds are issued at Inflamed Hosting's discretion and may be prorated.
• Refunds exclude Stripe fees.
• Refunds are not provided in cases of policy violations, misuse of services, or partial use of allocated resources.
• Services may be upgraded, but some may not be downgraded.
• Upon upgrading, charges will be adjusted based on the remaining days in the billing cycle and the cost of the new plan.

Custom Solutions and Services

• Any custom solutions, whether for custom game servers or similar specialized services, are strictly non-refundable once agreed upon and/or paid for.
• Custom specifications for currently offered services are also non-refundable once the service has been configured according to these specifications.
• By commissioning or agreeing to a custom solution or custom specifications, the client acknowledges and accepts that these services are being uniquely tailored to their requirements and therefore cannot be repurposed or refunded.

Custom Pricing and Promotions

• Custom pricing may be offered upon agreement between Inflamed Hosting and the client.
• Promotional discounts may not be available to everyone and are non-transferable.
• Misuse of discounts may result in their termination.

Giveaways

• Inflamed Hosting may conduct giveaways at its discretion.
• Winners must abide by our Terms of Service.
• Inflamed Hosting reserves the right to end any giveaway without choosing winner(s).
• If winner(s) have outstanding or unpaid invoices, Inflamed Hosting reserves the right to select new winners or end the giveaway.
• Specific giveaways may have additional terms and conditions that will be communicated separately.

5. Client Support and Escalation Procedures

Clients can contact support through the following channels:

• The billing website (preferred method for billing inquiries).
• The Discord server (for expedited responses).

Unresolved issues will be escalated through the following chain:

• Team Member
• Team Lead
• Manager (final escalation point)

Support is only provided for billing and hosting-related technical issues. Inflamed Hosting does not offer support for the setup, creation, or troubleshooting of third-party resources or custom configurations beyond the hosting environment.

While our staff members have experience with server development, assistance with development issues is at our discretion and not guaranteed. We generally only help with hosting-related issues.

6. Liability and Downtime

Inflamed Hosting is not liable for data loss under any circumstances. Clients are strongly encouraged to maintain their own backups.

While efforts are made to ensure uptime of at least 95%, Inflamed Hosting is not responsible for downtime caused by third-party hosting providers, network outages, or maintenance.

Staff members who cause intentional damage to client data or services will be subject to internal review and may be held liable.

7. Resource Management

Users are responsible for managing their allocated resources:

• If a client runs out of memory, their server will stop functioning.
• If a client runs out of storage space, they will be unable to add anything to their server.
• Notifications will be displayed on a person's dashboard when they are running low on resources.
• Users can upgrade their services to avoid degraded performance.

8. Termination and Suspension Rights

Inflamed Hosting reserves the right to suspend or terminate services for the following reasons:

• Hosting, distributing, or engaging in the facilitation of illegal content or activities.
• Overloading or disrupting servers through excessive resource consumption, unauthorized activities, or misuse of the hosting environment.
• Hosting malicious software, participating in fraudulent activities, or conducting unauthorized operations.
• Non-payment of invoices, including habitual late payments, or failure to resolve outstanding balances within the specified timelines.
• Providing inaccurate or fraudulent information during account setup or support interactions.
• Abusing, harassing, or threatening support staff, including the use of offensive language or making excessive, unreasonable demands.
• Reselling or sublicensing services without prior written authorization from Inflamed Hosting.
• Breaching any clause outlined in these Terms of Service or engaging in activities that violate local, state, or federal laws.

Upon termination or suspension, all client data, including files, backups, and server settings, may be immediately deleted without further notice. It is the sole responsibility of the client to maintain current and adequate backups of their data. Inflamed Hosting shall not be held liable for any loss of data following termination or suspension.