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Last updated: July 28, 2025

Privacy Policy

Effective Date: July 28, 2025

Overview

This Privacy Policy explains how Inflamed Hosting collects, uses, and shares personal information when you visit our sites, join our Discord, create an account, or use our services. We operate primarily in the United States and may process limited data of users in the EU/EEA and other regions.

We do not sell personal information. We do not share personal information for cross‑context behavioral advertising. If that ever changes, we will update this Policy and provide a "Do Not Sell or Share My Personal Information" link.

Who We Are

Controller

Controller: Inflamed Hosting
Contact: [email protected]

Notice

We have no public office address and accept electronic notice only.

What We Collect

Information Collection

We collect information you provide directly and information generated by your use of the service.

Identifiers and Contact Information

  • Name, username, email, phone (optional), Discord ID

Commercial Information

  • Orders, invoices, payment status, plan level

Payment Information

Payment Processing

Processed by our payment processor. We use tokenized gateways (for example Stripe). However, the system will initially store credit card details encrypted in the database until the client completes a payment via a token-type gateway; after that payment, WHMCS fetches the token and replaces the stored card details with the token, retaining the last four digits and expiry for reference.

We do not intentionally retain full card numbers after tokenization.

Internet/Network Activity

  • IP address, device/OS, logs, panel actions, and usage metrics

Geolocation Inferences

  • City/region from IP to locate the nearest node and for fraud prevention

Support Content

  • Tickets, chat messages, and attachments you upload

Server Content and Logs

  • Files, configs, and logs stored on your service that we may access when needed to operate the service, provide support, enforce policies, or comply with law

Why We Use Your Data (Purposes and Legal Bases)

Data Usage Purposes

We use data to:

  • Provide and bill for services, process payments, and maintain accounts (contract)
  • Operate, secure, and troubleshoot the platform; prevent fraud and abuse (legitimate interests / legal obligation)
  • Communicate about incidents, maintenance, and changes (contract / legitimate interests)
  • Send optional service tips or promos with your consent where required (consent / legitimate interests with opt‑out)
  • Comply with tax, accounting, and legal requests (legal obligation)

How We Share Information

Information Sharing

We share personal information with:

  • Service providers / subprocessors that help us run the business (for example, payment processing, hosting, email delivery, analytics, customer support tooling, and DDoS protection). We limit sharing to what's necessary and require confidentiality.
  • Law enforcement or regulators when we believe disclosure is required by law or needed to protect people, our service, or our rights.
  • A successor if we sell or transfer part of our business. We will continue to protect your data and give notice where required.

Vendor Information

We generally describe categories of recipients rather than publishing a full vendor list. Contact us if you need additional detail for your compliance assessment.

Cookies and Similar Technologies

Cookie Usage

We use essential cookies for login and session security. We may use limited analytics. You can control cookies through your browser settings.

Retention

Data Retention

We keep personal information as long as needed to provide the service and meet legal and accounting obligations. Account records, invoices, and security logs may be kept after closure where required or to defend our rights. When no longer needed, we delete or de‑identify data.

Security

Security Measures

We use reasonable technical and organizational measures to protect data. No system is perfectly secure. You are responsible for choosing strong passwords, enabling MFA where available, and protecting your keys.

International Transfers

Data Transfers

We host in the United States and also operate infrastructure in other regions, including Finland. When we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms, and we apply additional protections where needed.

Your Privacy Rights

EU/EEA Users

European Rights

You have rights to access, correct, delete, restrict or object to processing, and to data portability. You may withdraw consent at any time where processing is based on consent. You may lodge a complaint with your local Supervisory Authority.

U.S. Users (including California)

U.S. Privacy Rights

You have the right to request access to the personal information we hold about you, request deletion, request correction, and to be free from discrimination for exercising your rights. If we begin selling or sharing personal information, you will have the right to opt out and we will provide a clear method to do so. We currently do not sell or share personal information for cross‑context advertising.

How to Exercise Your Rights

Rights Exercise Process

Email [email protected] or open a ticket in the billing portal. We may need to verify your identity. You can use an authorized agent where permitted by law, but we may require proof of authority and your verification. We aim to respond within 45 days where required.

Children

Children's Privacy

Our services are not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us and we will delete it.

EU Representative

EU Representative Status

At this time we have not appointed an EU representative. Based on our current operations, we believe our processing of EU/EEA residents' data is occasional, not large‑scale, and low risk. If our activities change, we will appoint a representative and update this Policy.

Changes to This Policy

Policy Updates

We may update this Policy. We will post the new version with a new effective date. Material changes will be highlighted for a reasonable time.

Contact

Email Support

Billing Portal

Ticket via billing portal

Discord

Discord server